Service Delivery Manager

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  • Hi,
  • We have a Job Opening .Forward your Profile to heena.kapil@espire.com
  • About the Company:
  • Espire Infolabs is the flagship company of Espire Group focusing on providing IT services across the globe. Espire is an SEI CMMI Level 5, ISO 27001:2005 and ISO 9001:2008 certified company based in India, with its headquarters and development center in New Delhi, Gurgaon and Pune.
  • Espire provides professional services and solutions that are robust, scalable and cost-effective. Positioned as a complete software services organization including staffing services, Espire provides end-to- end Solutions.
  • Service Delivery Manager
  • Location: Australia
  • Be the primary contact between Customer and our service delivery organization.
  • Provide leadership (technical and business) and direction to Delivery teams
  • Suggest solution implementation approaches, participate in estimates, define timeline & cost that will lead to successful implementation and program delivery of managed services projects
  • Create a new Frameworks and Patterns for EPAM Managed Services & evolve new Service Delivery and Pricing Models exceeding our completion with any India based organization
  • Kick off new projects, drive initial discovery phase working with EPAM project management and clients driving prototypes and proof of concepts
  • Review technical decisions of the projects in flight and guide them towards best technology options
  • Ensure quality of service maintained and manage cost of delivery by looking at better ways to provide service in a cost efficient manner
  • Participate in account plan/strategy
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